Shipping and returns

Shipping and delivery times and return periods

Shipments are made:

  • In the UK: by postal delivery (or collection in Birmingham only).

Deliveries are sent within 2 working days of receipt of your order should arrive within 2-5 working days

  • Worldwide: by international courier.

Delivery times range from 1 week to several depending on the country of destination.

Timings are not guaranteed, delays are possible due to severe weather conditions, strikes or other variables outside of our control.

In case of problems after receipt of an order:  

  • If the fault is ours we will refund in full, email us at


  • If you’ve changed your mind, don’t hesitate to contact us by email at
The customer must check the condition of delivered items and confections oumk must be informed of any issues (missing item/s, damaged package, broken items…) within 14 days of receiving the order.

Conditions for exchange or refund

Items must be new and in perfect condition and must be returned in a condition that allows them to be resold. Contact: by email

Presented information on the site is for informational purposes and is not a public offer.